LightsOnAlert Pro accounts are provisioned by our team — you don't sign up directly. Once your account is created, you'll receive a Welcome & Account Setup email at your registered address.

1. Click the "Set up my account" button in the email (valid for 7 days).
2. Choose a password — minimum 8 characters with at least one uppercase letter, one lowercase letter, and one special character.
3. You're logged in and ready to add your properties.

Tip: If your setup link expires before you use it, email us at support@lightsonalert.com and we'll send a new one.

Go to My Places in the top navigation. To add a single property:

1. Enter a full street address in the search box and click Confirm Address.
2. Review the geocoded result — the system shows the standardized address and pins it on the map.
3. If the pin isn't quite right, click Adjust location manually to drag the pin to the exact spot.
4. Give the property a friendly name (e.g., "123 Main — Unit 4B") and click Yes, add this place.

Your plan allows up to the number of properties shown in your plan. The My Places header shows your current usage (e.g., 12 / 20 places used).

For portfolios with multiple properties, use the Bulk Import feature. Click the Bulk Import CSV button on the My Places page.

Preparing Your CSV File

Create a plain CSV file (Excel "Save As → CSV" works fine) with two columns:

• Column 1 — Address (required): Full street address including city, state, and ZIP. US addresses only.
• Column 2 — Name (optional): A label for the property. If omitted, the geocoded address is used as the name.
• A header row is optional — the system auto-detects and skips it.
• Maximum 500 rows per upload.

Running the Import

1. Click Choose File or drag-and-drop your CSV onto the upload area. The system immediately validates the file client-side before uploading.
2. Review any warnings shown (e.g., suspiciously short addresses, rows over 200).
3. Click Import to begin. Each address is geocoded via Google Maps — allow up to 2–3 minutes for large files.
4. A results table appears showing each row's outcome.

Import Results

Each row will show one of these statuses:

• ✓ Added — Property geocoded and added to your portfolio.
• ⊘ Duplicate — This address is already in your portfolio (skipped).
• ✗ Not found — Google Maps couldn't geocode the address. Check spelling and ZIP code.
• ⊘ Non-US address — Only US addresses are supported.
• ⚠ Plan limit reached — Your plan's property limit was hit mid-import. Remaining rows were skipped.

The Map page is your real-time portfolio overview. It shows all your properties and any active NWS weather alerts overlaid on an interactive map.

Reading the Map

• Teal pins — your monitored properties. Click a pin to see the property name and address.
• Teal circles — the 200-foot monitoring radius around each property. An alert must overlap this circle to trigger a notification.
• Colored polygons — active NWS alert zones: Red = Extreme, Orange = Severe, Yellow = Moderate, Gray = Minor/Unknown.
• Numbered clusters — when many properties are close together, they're grouped into a numbered bubble. Zoom in or click to expand.

Switching Data Layers

Use the GIS Dataset dropdown (top of the sidebar on desktop, or above the map on mobile) to switch between:

• NWS Alerts (default) — current National Weather Service warnings, watches, and advisories.
• Earthquakes — recent USGS seismic events.
• Wildfires — active fire perimeters.
• Known Damage (LSR) — Local Storm Reports: confirmed damage from NWS field surveys.

The My Places page lists every property in your portfolio with its alert status and controls.

Alert Counts

Each property row shows the number of active alerts affecting it right now. Click the alert count badge to open a detail panel showing each alert's event type, severity, and expiration time. A count of 0 means no active NWS alerts currently affect that property.

Notification Mode

Each property has an independent notification setting — you won't miss a critical alert at one property because another is silenced.

• Warnings Only — notifies on the most urgent NWS Warnings (tornado warning, flash flood warning, etc.).
• All Alerts — notifies on Warnings plus Watches, Advisories, and Special Weather Statements. Available on plans that include extended alerts.
• Off — no notifications sent for this property (monitoring still appears on map).
• Snoozed (24h) — temporarily silences notifications for 24 hours, then reverts to the previous mode. Useful during planned inspections or when you know about an active event.

Use the Set All To buttons at the top of the table to quickly apply one mode across all properties at once.

Editing & Removing

• Edit — change the property's display name.
• Remove — permanently removes the property from monitoring. This frees up a slot toward your plan limit.

The Notifications page shows your recent alert history and how alerts are delivered.

Notification Delivery

For Pro accounts, notification delivery channels (SMS and/or email) are configured during onboarding. If you need to update your phone number, email address, or alert contacts, email support@lightsonalert.com and our team will update your account.

What Gets Notified

• SMS alerts — sent for NWS Warnings (tornado, flash flood, severe thunderstorm, etc.), earthquakes, and known damage reports (LSR).
• Email alerts — sent for everything SMS covers, plus NWS Watches, Advisories, and Special Weather Statements (on plans that include extended alerts).

One alert per event: If an NWS alert zone expands or is updated by the weather service, you won't receive duplicate notifications for the same event at the same property.

Alert History

The Notifications page shows up to 50 alerts sent in the last 30 days, sorted by most recent. Each entry shows the property name, alert event type, severity, and when the alert was sent. This is useful for post-event reporting and documenting when properties were under alert.

The Account page lets you manage your personal login credentials.

• Display Name — Update the name shown in your account (e.g., your company name or your own name).
• Change Email — Update your login email address. A confirmation link is sent to the new address before the change takes effect.
• Change Password — Enter your current password and choose a new one. Requirements: 8+ characters, uppercase, lowercase, and a special character.